Frequently Asked Questions
1.) I need to cancel my appointment. What are your policies?
Please remember that scheduling an appointment involves the reservation of your providers' time specifically for you. If you fail to cancel or change an appointment 24 hours in advance, we cannot bill for that time, and we are unable to offer that time to another patient. Appointments must be canceled or rescheduled at least 24 hours in advance to avoid a late cancellation fee. Patients who provide late cancellation or fail to show up for 5 or more appointments at any time during the course of treatment will be discharged from the practice.
2.) Why do I have to attend a follow-up appointment?
Follow up appointments ensure the safety of patients who are continuing on medication maintenance therapy. The frequency of these appointments depends on your condition and the medications utilized.
Prescriptions & Refills
1.) Will my clinician complete a prior authorization for my insurance carrier?
Yes. But we ask you to remember that prior authorizations are a courtesy service. We make every effort to ensure prescribed medication.
2.) How and when should I request a refill?
Refills for non-controlled substances may be requested either by leaving a voice message or by contacting the pharmacy to initiate the refill through their automated system. Refills for controlled substances must be initiated through the clinic.
We accept the following insurance plans: Blue Cross Blue Shield, United Healthcare, and Aetna plans.
We are not currently accepting NEW Medicare patients, and we are not accepting Medicaid.
We do not accept single case agreements or other insurance plans not listed.
Private pay rates are fees for out-of-pocket expenses. This is only applicable if you do not have insurance coverage, or if we are out-of-network with your insurance plan (see above for accepted insurances).
Initial Evaluation Appointment: $500Follow-Up Appointment: $175
Please Note: If you are insured with an Out-of-Network insurance carrier, you may opt to utilize our Private Pay Rates, and request a coding receipt to submit to your insurance plan to file a claim for reimbursement with your individual plan.
Prior to your initial appointment, our staff will confirm your insurance benefits with your individual insurance plan, and alert you to your patient responsible portion (i.e. co-pay, deductible, or coinsurance) of your visit. We provide this service as a courtesy to our patients to make your appointment as easy as possible.
If you would like to check your benefits with your insurance company, call the 800 number listed on your insurance card and ask your insurance representative to help you determine your benefits for BEHAVIORAL HEALTH and/or MENTAL HEALTH services. The representative at your insurance company will help you determine if you have a deductible, co-pay, coinsurance or any limits on coverage.